Have questions? Here are the answers to some we hear most often.

What’s your shipping and return policy? 

  • Now Offering 100-Day Guarantee - FREE RETURN Shipping, Try Us Out!
  • Click Here to Get Your Prepaid FedEx Return Label
  • If you’re not completely satisfied with your purchase for any reason within the first 100 days, return it to us for a full refund.
  • AM Orders typically leave the warehouse same business day and PM orders the following business day, and generally take 2-3 days to deliver depending on your location from Austin, TX.
  • *Product must be in original packaging in like-new condition. See our full return policy, including for those outside the US 48, by clicking here. 

International shipping?

  • International shipping costs are calculated in the checkout process based on the items you wish to buy. See full shipping costs before placing your order. 
  • Higher Hangers ship from USA exclusively with no international stockist at this time.
  • Sometimes the website doesn't calculate true shipping costs based on particular order items and destination - we will contact you if there is a discrepancy before shipping. 

Do collared shirts work on Higher Hangers?

  • You bet. The short neck clothes hanger design maximizes space by still allowing enough room to be used with every type of clothing, including collared shirts. 
  • We now offer a PERFECT all-around hanger for everyone, see if this works better for you! Click here to see our all-new BioHangers®
Will the velvet material get on my clothes?
  • We’ve never had any complaints of velvet deteriorating or bleeding on clothes, and these hangers are our #1 seller. We’ve even tested specifically for this by submerging hangers in boiling water, and no color transfer occurs. 
  • Occasionally, depending on the humidity the day the hangers were made, some extra velvet dust can cling but goes away quick and easy. We try our best to manage production with weather and clean all hangers prior to packaging. Contact Us if you feel like there is a problem and we will take care of you!