30 Day FREE Return Guarantee
30-Day FREE RETURNS, Try Us Out!
If you decide Higher Hangers are not for you within 30 days of delivery, we’re happy to offer you a refund for your original product purchase with Free Return Shipping for US48 orders.
Product Must Be In Original Packaging
All you need is your order number and zipcode to retrieve your prepaid return shipping label. Click Here to Get Your Prepaid Return Label When we receive your item, you will get a refund for your original product purchase within 7-10 business days.
In the event of shipping damage, or partially defective product (i.e. a few hangers are lower quality than the majority), we will offer a proportional refund for defective product within the same 30 days. Contact us and let us know of the issue.
Product must be in original packaging in like-new re-sellable condition with our RMA shipping label. See our full return policy, including for those outside the US 48, below.
Within the US 48 (all states besides Alaska and Hawaii)
Within the US 48, we accept free returns for 30 days after receiving your order as indicated by the tracking information.
- To be eligible for a return, your item must be in like-new condition & in the original packaging and utilize our provided RMA shipping label. If any of these conditions aren’t met, we, unfortunately, cannot receive your return as everything is automated to function efficiently.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days for the full purchase amount. Orders that chose to pay for upgraded/expedited shipping options will be refunded less the upgraded shipping cost. Regardless of shipping method, we will provide an RMA shipping label for all returns within the US 48.
Outside the US 48 – Orders to Alaska, Hawaii, or outside the USA
Outside the US 48, we accept free returns for 30 days after receiving your order. The customer must pay all shipping charges, both for the original order and the return.
Please make sure you are absolutely sure about your delivery address as Higher Hangers will not be able to intercept or refund international shipping charges for delivery issues related to errors. All risk of international shipping is held by the customer and cannot be refunded as it is a sunk cost.
International Customers May be Responsible for VAT
Higher Hangers have been sold in over 35 countries and we do not collect or calculate VAT for everyone. If you’re purchasing internationally, please expect to be responsible for VAT in your country when receiving the order. Due to size, ALL items are shipped as individual shipments because they cannot be combined.
Late or Missing Refunds
Refunds can take 7-10 business days to work their way through the banks and processing vendors. If you haven’t received a refund yet, first check your bank account again.
If it’s been more than 15 business days since you received your refund notice and you still have not received your refund yet, please Contact Us.